I have made a purchase using my mobile phone. Why? Because it was from Amazon, a brand I trust, and because I didn't have to enter my credit card information, because I already had an account. It was a wonderful experience, and it appears that I am not alone in my desire to see more of it.
According to a new Brandweek article, a new study conducted by Harris Interactive for the mobile
credit card security firm Billing Revolution confirms that Americans are warming up to the idea of purchasing through mobile.
Harris surveyed 2,029 adults from April 29 to May 1; 1,883 of those
surveyed were cell phone owners (93 percent). Close to half (45
percent) said they think that shopping via cell phones is “somewhat
safe,” though just over a quarter (26 percent) feel that mobile
shopping is completely safe.
It may seem a bit funny to translate a study that proposes "somewhat safe" signals an opportunity, but when you focus on the people who are ready to buy, the 26% who think it's completely safe, it's easy to begin to see a "mobile shopping divide." It's brands that are falling short... they aren't fulfilling this mobile commerce desire.
Take, for example, a recent survey by the e-tailing group, where a full 89% of merchants said they weren't engaging customers via mobile in any way. In fact, only 7% said they were even gathering mobile opt-ins as a part of email subscription. This reflects a retail environment that's well behind consumer demand.
Mobile commerce is clearly positioned to grow not just because consumers feel safe, but because the mobile web is growing. The iPhone has exponentially grown mobile web activity, and the mobile web experience on an iPhone is very similar to our everyday online experience. Purchasing is an expectation we have in our everyday online experience, and will be expected as the mobile web grows.
If you are a retailer who's audience is primarily men ages 18-34, you should investigate how mobile commerce can contribute to your business. If you are also a retailer with an audience that indexes high for owning an iPhone, investigate it as well. There are plenty of opportunities to narrow the mobile commerce divide.